Research
Experiences of Administrative Burden
Not Just the Rules: Favorable Outcomes Reduce Subjective Administrative Burden
Taxing Language: Do Interpreting Fees Affect Healthcare Usage? Evidence from a Regression Discontinuity Design
Administrative byrder i mødet med lægen: oplevelser af efterlevelsesomkostninger blandt borgere med dårligt helbred
Administrative Burden in Citizen-State Interactions: A Systematic Literature Review
with Martin Bækgaard · Journal of Public Administration Research and Theory, 34(2): 180–195, 2024
Administrative Legitimacy
Do Justifications Affect Tolerance for Administrative Burdens? Evidence from a Survey-Experiment Among Policy Makers
with Steven van de Walle · Social Policy and Administration, 60(1): 12–26, 2026
Acceptable or Not? Understanding Attitudes Towards Citizens’ Discrimination Against Frontline Workers
with Mathilde Cecchini and Benedicte Gronhoj · Public Administration, 2025
Measuring Burden Tolerance: Developing an Instrument across Seven Countries
with Martin Bækgaard and Donald Moynihan · Public Administration Review, 85(2): 519–546, 2025
How Difficult Should It Be? Evidence of Burden Tolerance from a Nationally Representative Sample
with Pamela Herd and Donald Moynihan · Public Management Review, 25(11): 2053–2072, 2023
Frontline Workers and Service Delivery
Frontline Employees’ Responses to Citizens’ Communication of Burdens
with Niels Bjørn Grund Petersen · Public Administration Review, 84(6): 1017–1037, 2024
Deservingness at the Frontline: How Health-related Responsibility Cues Affect Sanctioning and Prioritization of Clients
Working Papers
Burden Without Backlash? Trust and Procedural Fairness in Response to Welfare Compliance Demands
Personality as a Mechanism of Inequality in Experiences of Administrative Burdens
Danish Unemployment Caseworkers Do Not Discriminate Against Ethnic Minorities: Evidence from a High-Powered Survey Experiment